Data Processing at pharma-insight GmbH
You have accessed this page because you would like to learn more about how we process and secure the personal data you have transmitted to us via your communication with us. The following will lay out our data processing and data protection policies which pertain to your case, as also required by Art. 12-15 of Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR)
You will find our detailed data privacy statement under:
What data do we process and for which purposes?
In general, we will only ever process your personal data for those purposes for which it was transmitted to us. You have sent us an e-mail which contains such personal data (i. e. name, e-mail address, content of your inquiry). We will process the data which we have received thereby only for the purpose of answering to your inquiry. The processing of your data may therefore be due to the following legal bases:
- 6 (1 a) GDPR (consent)
- 6 (1 b) GDPR (contract execution/ contract initiation)
- 6 (1 c) GDPR (legal obligations)
- 6 (1 f) GDPR (legitimate interest)
In case of such a withdrawal of consent we will delete your data if we are not required by statute to retain it. We will be happy to give you information on whether and which such retention requirements pertain to your data.
In some circumstances it is possible that we will process your personal data for other purposes than the ones for which it was transmitted. These circumstances include our obligation to cooperate with official authorities or fall under the conditions listed in art. 6 (4) GDPR. We will inform you of such processing and circumstances in accordance with our obligations under art. 13(3) and art. 14(4) GDPR.
Will your data be transferred to further recipients?
Your data will only be transferred to further recipients if this is necessary to answer your inquiry or to fulfil any subsequent contractual obligations. Such recipients may include sub-contractors for services such as accounting. These contractors will only use your data on our instructions and not for their own purposes.
Where will your data be processed?
Your personal data will only be processed on servers located within the Federal Republic of Germany.
Communication via online-based audio and video conferencing (conference tools)
For communication with our customers, we use online conference tools. The specific tools, used by us , are listed below. If you communicate with us via video or audio conference via the Internet, your personal data will be collected and processed by us and the provider of the respective conference tool. The conference tools collect all data that you provide/use to use the tools (e-mail address and/or your telephone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants and other “contextual information” related to the communication process (metadata). Furthermore, the tool provider processes all technical data necessary to handle online communication. This includes in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker as well as the type of connection. If content is exchanged, uploaded or otherwise made available within the tool, it is also stored on the servers of the tool providers. Such content includes, but is not limited to, cloud recordings, chat/instant messages, voicemail, photos and videos uploaded to voicemails, files, whiteboards and other information shared while using the Service.
Please note that we do not have full influence on the data processing activities in connection with the tools used. Our options are largely based on the corporate policy of the respective provider. Further information regarding data processing related to the conference tools can be found in the privacy policies of the respective tools listed below.
Purpose and legal basis
The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (art. 6 (1 b) GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of art. 6 (1 f) GDPR). If consent (art. 6 (1 a) GDPR) has been requested, the use of the tools is based on this consent; the consent can be revoked at any time with effect for the future.
Duration of data storage
The data collected directly by us via the video and conference tools will be deleted from our systems as soon as you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies. The stored cookies remain on your device until you delete them. Mandatory statutory retention periods remain unaffected. We have no influence on the storage period of your data, which are stored by conference tool operators for their own purposes. For details, please contact the operators directly.
We use Microsoft Teams as a conferencing tool. Provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Details on data processing can be found in the privacy statement of Microsoft Teams: https://privacy.microsoft.com/de-de/privacystatement.
Where is the data processed?
Microsoft processes your personal data only in data centers of the European Union.
Conclusion of a contract for data processing
We have concluded a data processing agreement with the provider of Microsoft Teams and fully implement the strict requirements of the German data protection authorities when using Microsoft Teams.
Your rights as a data subject
You have the right to information about how we process your data.
You have the right to have your data corrected or deleted or to have its processing restricted, although there might be prevailing contrary statutory requirements which prevent us from correcting, deleting or restricting data upon your request.
You have the right to retract your agreement to our processing of your data and to have your data transmitted to you.
In particular, you have the right to object to our use of your data in accordance with art. 21(1) and (2) GDPR regarding the use of direct marketing, if this use is based on legitimate interests as a legal basis.
You can direct such inquiries or requests through the channels you have also initiated contact with us, or other channels available to you. However, if your inquiry is not transmitted in written form, we might ask you for proof of your identity, to prevent fraud and impermissible transmission of personal data.
Who controls your data and is responsible for its processing?
Controller in accordance with the GDPR is:
e-mail: [email protected]
Tel. +49 (0) 2103 – 96 06 – 0
You can find more information about our undertaking, as well as information about legal representatives and further avenues to contact us also in the Impressum of our web page under: https://www.pharma-insight.com/imprint/?lang=en
Our Data Protection Officer
We have appointed a data protection officer who oversees our processing of personal data. You can reach this officer at:
Your Right to lodge an official Complaint
You have the right to lodge an official complaint against our use of your data with the data protection authorities.
You will find our complete data protection declaration under: https://www.pharma-insight.com/privacy-policy/?lang=en
Last changed: 01.11.2022